Returns and Refunds Policy

Due to the perishable nature of our artisanal rim dips, we generally cannot accept returns on food items once they have been shipped. However, if your order arrives damaged or incorrect, we are committed to making it right through a replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your package for any signs of leakage, broken seals, or delivery damage.

• 2.
  Contact Support

  Email our team within 48 hours of delivery with your order number and clear photos of the damaged product and packaging.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2-3 business days to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Approved claims will be resolved via a replacement shipment of the same flavor or a full refund to your original payment method.